1. Agreement to Terms

By accessing or using the Sol Life website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

These Terms constitute a legally binding agreement between you and Sol Life ("Company," "we," "us," or "our"). We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

2. Description of Services

Sol Life provides solar energy solutions, including:

Solar panel installation services
Energy consultation and assessment
Solar system design and planning
Financing assistance and information
Maintenance and support services
Online tools and calculators

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without notice.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Services. By using our Services, you represent and warrant that:

You are at least 18 years of age
You have the legal authority to enter into these Terms
You will comply with all applicable laws and regulations
All information you provide is accurate and complete

4. User Accounts

To access certain features of our Services, you may be required to create an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Accept responsibility for all activities under your account

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or illegal activities.

5. Solar Installation Services

5.1 Consultation and Assessment

Our consultation services are provided for informational purposes. Final installation plans and costs will be determined after a comprehensive site assessment.

5.2 Installation Agreement

Solar installation services are subject to a separate installation agreement. The installation agreement will include:

Detailed scope of work
Pricing and payment terms
Timeline and milestones
Warranty information
Maintenance requirements

5.3 Permits and Approvals

We will assist with obtaining necessary permits and approvals, but installation is contingent upon receiving all required permits, utility approvals, and homeowner association approvals (if applicable).

6. Pricing and Payment

All prices are subject to change without notice. Payment terms will be specified in your installation agreement. You agree to:

Pay all fees and charges according to the agreed payment schedule
Provide accurate payment information
Pay any applicable taxes
Notify us of any billing disputes within 30 days

Late payments may be subject to interest charges and collection costs.

7. Cancellation and Refund Policy

7.1 Consultation Services

Initial consultations may be cancelled up to 24 hours before the scheduled appointment without penalty.

7.2 Installation Services

Cancellation terms for installation services will be specified in your installation agreement. Generally:

Cancellations before work begins: Full refund minus administrative fees
Cancellations after work begins: Refund of unearned portion minus costs incurred
Cancellations after installation: Subject to restocking and removal fees

7.3 Right to Cancel

You may have a legal right to cancel within a certain period under applicable consumer protection laws. Please refer to your installation agreement for specific cancellation rights.

8. Warranties and Guarantees

8.1 Product Warranties

Solar panels and equipment come with manufacturer warranties. Warranty terms vary by product and will be provided in your installation agreement.

8.2 Installation Warranty

We warrant that our installation work will be performed in a professional and workmanlike manner. Installation warranties typically cover:

Workmanship defects
Roof penetration leaks
Electrical connections

8.3 Performance Estimates

Energy production estimates are based on historical data and assumptions. Actual performance may vary due to weather, shading, system maintenance, and other factors. We do not guarantee specific energy production levels.

9. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, software, and designs, is the property of Sol Life or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

Copy, modify, or distribute our content without permission
Use our trademarks or branding without authorization
Reverse engineer or decompile any software
Remove copyright or proprietary notices

10. User Conduct

You agree not to:

Use our Services for any illegal purpose
Violate any applicable laws or regulations
Infringe on the rights of others
Transmit viruses, malware, or harmful code
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of our Services
Harass, abuse, or harm other users
Impersonate any person or entity
Collect user information without consent

11. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

You may also have the right to bring claims in small claims court if they qualify. Class action lawsuits and jury trials are waived.

12. SMS/Text Messaging Terms & A2P Compliance

Consent to Receive Text Messages

By providing your mobile phone number and agreeing to these Terms, you expressly consent to receive text messages (SMS) from Sol Life Energy and our authorized representatives. These messages may include:

Appointment confirmations and reminders
Installation updates and scheduling notifications
Service alerts and system performance updates
Marketing messages about our solar products and services
Account information and billing notifications
Customer satisfaction surveys

Message Frequency & Charges

Message frequency varies depending on your preferences and service needs. You may receive up to 10 messages per month for marketing purposes, and additional transactional messages as needed for service delivery. Message and data rates may apply according to your mobile carrier's plan. Sol Life Energy does not charge for text messages, but your carrier's standard messaging rates apply.

Opt-Out Instructions

You can opt out of receiving text messages at any time by:

Replying "STOP" to any text message from us
Texting "UNSUBSCRIBE" to our messaging number
Calling us at (555) 123-4567
Emailing us at privacy@sollifeenergy.com

After opting out, you will receive one final confirmation message. Please note that opting out of marketing messages will not affect essential service communications related to your solar installation or account.

Help & Customer Support

For help with text messaging or to report issues, text "HELP" to our messaging number or contact our customer support team at (555) 123-4567 or support@sollifeenergy.com.

Carrier Requirements & Limitations

Text messaging services are available on most major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Service may not be available on all carriers or in all areas. Sol Life Energy and mobile carriers are not responsible for delayed or undelivered messages.

Privacy & Data Usage

Your mobile phone number and text messaging preferences are subject to our Privacy Policy. We will not share your mobile number with third parties for their marketing purposes without your explicit consent. Standard data usage charges from your mobile carrier may apply.

A2P Compliance

Sol Life Energy complies with all applicable Application-to-Person (A2P) messaging regulations, including FCC guidelines and carrier requirements. Our messaging practices adhere to industry standards for consent, content, and delivery. We maintain proper registration with The Campaign Registry (TCR) and follow all CTIA Messaging Principles and Best Practices.

Changes to SMS Terms

We reserve the right to modify these SMS terms at any time. Changes will be communicated through our website, email, or text message. Continued use of our text messaging services after changes constitutes acceptance of the updated terms.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR OUR SERVICES
WE ARE NOT LIABLE FOR DELAYS OR FAILURES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Sol Life, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our Services, violation of these Terms, or infringement of any rights of another party.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action must be brought in the state or federal courts located in California.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any installation agreements, constitute the entire agreement between you and Sol Life regarding the use of our Services and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

Sol Life

Email: legal@sollife.com

Phone: (555) 123-4567

Address: 123 Solar Street, Green City, CA 90210

Terms of Service