Privacy Policy

1. Introduction

Sol Life ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Fill out a contact form or request a consultation
• Subscribe to our newsletter
• Communicate with us via email or phone

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property information (address, ownership details)
• Energy usage information
• Financial information (for solar financing purposes)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To process your solar installation requests and consultations
• To communicate with you about our services, including customer service and support
• To send you marketing communications (with your consent)
• To process transactions and send related information
• To improve our website and services
• To monitor and analyze usage and trends
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Contract Performance: Processing is necessary to perform a contract with you
• Consent: You have given us permission to process your data
• Legitimate Interests: Processing is in our legitimate interests and not overridden by your rights
• Legal Obligation: Processing is necessary to comply with the law

5. How We Share Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, email delivery)
• Solar Installation Partners: With our network of certified solar installers to fulfill your service requests
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

7.1 General Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Opt-out of marketing communications

7.2 GDPR Rights (EEA Residents)

If you are located in the EEA, you have additional rights under GDPR:

• Right to lodge a complaint with a supervisory authority
• Right to object to automated decision-making
• Right to be forgotten

7.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion
• Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us using the information provided in Section 12.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

13. Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at: dpo@sollife.com